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Create Jira Issue For Help Desk Email Using Jira Api

This bot will create a "New JIRA Issue" in response to Email from the user.

Top Benefits

  • This bot helps in creating a new issue ticket in JIRA service desk obtaining information from an Email request without any technical supervision. Easy Integration with JIRA Service desk Application.

.The objective of this Bot is to automate the process of creating a new issue ticket in JIRA service desk for a user request. User can send an Email with issue description as mail content. The proposed Bot should automatically create an issue ticket in JIRA service desk based on the Email sent by the user.

This bot loops through each unread E-mail in the inbox, reads the Email subject, Message and Creates a new issue ticket in JIRA service desk using JIRA "Create Issue" API.

Key Use Case:

Users can send an E-mail to the dedicated support mailbox. The proposed bot should automatically read an E-mail sent by the user and will create an issue ticket in Jira Service Desk. Bot will automatically fetch all the unread mails from support mail inbox, extracts subject and description using email automation command.

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Business Process
Passed third-party anti-virus scan conducted by Automation Anywhere.
Automation Type
Last Updated
December 6, 2019
First Published
August 23, 2018
Enterprise Version
Community Version

See the Bot in Action


Setup Process


Download the Bot and follow the instructions to install it in your AAE Control Room.


Open the Bot to configure your username and other settings the Bot will need (see the Installation Guide or ReadMe for details.)


That's it - now the Bot is ready to get going!

Requirements and Inputs

  • JIRA Service desk Cloud account
    • Mail_HostName
    • Mail_Password
    • Mail_PortNumber
    • Mail_username
    • Issue_Type
    • Project_Key
    • Textfile_Path
    • Username_Password